We understand that you may be concerned about how we are affected by the COVID-19 crisis, and that you may have some questions on how it may affect your order.
Am I at risk of catching coronavirus from a parcel I have ordered online?
The World Health Organisation has advised that there are little to no risk of the virus being passed via parcels.
Will despatch of my order be delayed?
We are still despatching orders as normal. That is same working day despatch for orders placed by 3pm (4pm on express orders to UK mainland). We have contingency plans for staff abesences and are taking all the extra precautions to protect our staff.
Will my delivery be delayed?
We are only experiencing minimal delays to orders currently. However with all shops now being forced to close, which will lead to an increase in online shopping, there is the likelihood of delivery companies being overwhelmed in the next few weeks. All major delivery companies have abandoned their delivery promises as a result. We have therefore been forced to abandon our usual delivery promises and move to an estimated delivery timescale.
Will there be a shortage of parts during the crisis?
While China and Italy are the two main producers of the worlds brass, and therefore an important supplier in the plumbing and heating trade, we are only seeing minimal delays in supply. These delays have mostly been absorbed by our stock. Both our Chinese and Italian suppliers have assured us that they are still operating and despatching orders as normal. A couple of UK manufacturers, have decided to close without prior notice. We have good stocks currently of these products, in most circumstances we will be able to supply an alternative should we run out of stock. Current stock staus can be seen on the product page.
Will prices change?
We have not increased our product prices beyond the usual manufacturer led price increases (all were scheduled before the crisis). However we are seeing delivery companies implementing surcharges. Currently this is restricted to international parcels only. As delivery is already loss making for us, we will have to pass these surcharges on in the form of increased delivery charges.
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