We understand that you may be concerned about how we are affected by the COVID-19 crisis, and that you may have some questions on how it may affect your order.
Am I at risk of catching coronavirus from a parcel I have ordered online?
The World Health Organisation has advised that there are little to no risk of the virus being passed via parcels.
Will despatch of my order be delayed?
We are still despatching orders as normal. That is same working day despatch for orders placed by 3pm (4pm on express orders to UK mainland). We have contingency plans for staff abesences and are taking all the extra precautions to protect our staff.
Will my delivery be delayed?
We are experiencing some delays to parcels currently. However this is improving as carriers clear the new year backlog.
Will there be a shortage of parts during the crisis?
Regular shutdowns and slowdowns at factories over the past year means stocks at our suppliers are now starting to dry up. Slower processing at the ports due to COVID are also causing issues. If a required item is out of stock, please contact us, we may have a compatible replacement available.
Will prices change?
Higher port fees due to slower processing at the ports is fueling price increases on products coming from China. We also are seeing delivery companies implementing surcharges. Currently this is restricted to international parcels only. As delivery is already loss making for us, we will have to pass these surcharges on in the form of increased delivery charges.