We understand that you may be concerned about how we are affected by the COVID-19 crisis, and that you may have some questions on how it may affect your order.
Am I at risk of catching coronavirus from a parcel I have ordered online?
The World Health Organisation has advised that there are little to no risk of the virus being passed via parcels.
Will despatch of my order be delayed?
We are still despatching orders as normal. That is same working day despatch for orders placed by 3pm (4pm on express orders to UK mainland). We have contingency plans for staff abesences and are taking all the extra precautions to protect our staff.
Will my delivery be delayed?
We are experiencing some delays to some parcels currently. With most shops now being forced to close, this has lead to an increase in online shopping. Most delivery companies are getting Christmas levels of parcels despite having less staff then they would have at Christmas. As a result, all major delivery companies have abandoned their delivery promises. 29/5 - We have noticed an improvment with Royal Mail over the last week, so have adjusted our delivery time.
Will there be a shortage of parts during the crisis?
We only have one manufacturer (Horstmann) that has a shortage. All other suppliers are now operating as normal.
Will prices change?
We have not increased our product prices beyond the usual manufacturer led price increases (all were scheduled before the crisis). However we are seeing delivery companies implementing surcharges. Currently this is restricted to international parcels only. As delivery is already loss making for us, we will have to pass these surcharges on in the form of increased delivery charges.
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