We understand that you may be concerned about how we are affected by the COVID-19 crisis, and that you may have some questions on how it may affect your order.
Am I at risk of catching coronavirus from a parcel I have ordered online?
The World Health Organisation has advised that there are little to no risk of the virus being passed via parcels.
Will despatch of my order be delayed?
We are still despatching orders as normal. That is same working day despatch for orders placed by 3pm (4pm on express orders to UK mainland). We have contingency plans for staff abesences and are taking all the extra precautions to protect our staff.
Will my delivery be delayed?
We are experiencing minimal delays to parcels currently. However, our delivery companies have not reinstated their delivery promises - so delivery times are estimated only. Black Friday, and the usual Pre-Christmas rush, is likely to put extra strain on the carriers this year, so please bear this in mind and order early.
Will there be a shortage of parts during the crisis?
Currently all suppliers are now operating as normal.
Will prices change?
We have not increased our product prices beyond the usual manufacturer led price increases. However we are seeing delivery companies implementing surcharges. Currently this is restricted to international parcels only. As delivery is already loss making for us, we will have to pass these surcharges on in the form of increased delivery charges.