Welcome visitor you can login or create an account.

Product Returns

Please complete the form below to request an RMA number.

IMPORTANT: Around 40% of goods returned to us are found to have no fault on test. In these circumstances there is a charge for handing and return on the products. We strongly recommend you contact the manufacturer's technical support department before completing this form.

Please note all Potterton products now require a warranty authorisation number from Potterton. Please place this number in the 'Full details of fault' box. We regret we are unable to accept a return without it.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order Number:


Order Date:

Product Information & Reason for Return

* Product Name:

* HCO Code:

Quantity:
* Reason for Return:
Product is opened:


Full details of fault:
Enter the code in the box below:

I have read and agree to the Returns
payment

Heating Controls Online is rated 4.90 stars by Reviews.co.uk based on 2484 merchant reviews

4.90 / 5 Rating
2484 Reviews
It was easy to find the part I required on the web site and it was delivered promptly after the order was placed. The service was excellent.
Very good service, fast delivery.
Bought an actuator and it was delivered as stated on time. Unit went faulty and was returned with no issues and another replacement sent out. I cannot praise Heating Controls Online enough, for their service, and would recommend anyone to do business with them without a second thought.