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Product Returns

Please complete the form below to request an RMA number.

IMPORTANT: Around 40% of goods returned to us are found to have no fault on test. In these circumstances there is a charge for handing and return on the products. We strongly recommend you contact the manufacturer's technical support department before completing this form.

Please note all Potterton products now require a warranty authorisation number from Potterton. Please place this number in the 'Full details of fault' box. We regret we are unable to accept a return without it.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order Number:


Order Date:

Product Information & Reason for Return

* Product Name:

* HCO Code:

Quantity:
* Reason for Return:
Product is opened:


Full details of fault:
Enter the code in the box below:

I have read and agree to the Returns
payment

Heating Controls Online is rated 4.90 stars by Reviews.co.uk based on 2217 merchant reviews

4.90 / 5 Rating
2217 Reviews
Very pleased quick response and delivery
I ordered four TRV's and required a next day delivery, which I paid for and had qualified to get. They should have been delivered before 6.30pm next day. I had hoped not to be the last delivery of the day but waited patiently. The tracking system said it was on board, so I waited at the job hoping it was just late. It did not turn up till the day after that and It was only luck that someone was in to receive them. I reported the incident to you and was told I would be refunded "the difference" (Which has not happened yet). I am disgusted that I paid for a delivery service that I did not get I.E. "Next day service" and have to pay at all for it. To be offered "The difference" is an insult and unjust. Don't advertise "Next day service" if you can't deliver it. I appreciate this is contracted out. I hope they are suitably dealt with, but as it is you who has been paid, you get the complaint. The products (TRV's) are fine and I have no complaint with them at all. Shame about the delivery service.
Great service, fast delivery (to Ireland!) and keen prices.