Frequently Asked Questions

Heating controls are devices that manage your home's heating system. They include thermostats, programmers, and timers, which work together to turn your heating on and off and regulate the temperature, helping to improve energy efficiency and comfort.

User manuals can typically be found on the product page (under the downloads tab) or the manufacturer's website. If you are having trouble locating a specific manual, please email us at sales@heatingcontrolsonline.co.uk and we will do our best to assist you. Please note that we are unable to provide user manuals over the telephone.

Yes, we offer impartial technical advice. If you have any questions about our products, please feel free to contact us.

Our website accepts all major credit and debit cards. All transactions are secure to keep your information safe.

For security and efficiency, we encourage you to place your order through our website. If you encounter any difficulties, please contact our customer service for assistance.

The stock status on each product page is linked to our stock control system and is therefore accurate. If an item is out of stock, it will be displayed as such. In the rare event that an item is marked as in stock but is found to be out of stock when we pick your order, we will contact you immediately.

The delivery charge depends on the weight of your order. You can see the applicable delivery charge by adding your desired products to your basket.

We aim for really fast deliveries. Our Express delivery service is next working day to most UK locations.  While we cannot offer a specific delivery time, deliveries are typically made between 8 am and 6 pm. For deliveries to the Scottish Highlands, offshore islands, and Northern Ireland, please allow an extra working day.

We use Royal Mail, UPS and DHL for our deliveries. For lightweight orders, we try to use Royal Mail for your convenience. Some items may be dispatched directly from the manufacturer via courier. At this time, we are unable to offer customers a choice of carrier.

If no one is available to sign for your delivery, a card will be left with a telephone number to arrange a more suitable delivery day. Alternatively, you can collect your delivery from the local depot, the address of which will be on the card. If no contact is made within 7 days, the delivery will be returned to us.

Yes, for a delivery quote, please see your cart. VAT will be automatically deducted during the checkout process. Please be aware that some orders may be subject to import duty, and it is the customer's responsibility to pay this.

You can return any non-faulty item within 20 days of the invoice date for a refund. The item must be unused, in a resalable condition, and in its original, intact packaging. Please enclose a copy of your invoice with the return. Delivery charges will not be refunded, and you will be responsible for the cost of returning the item(s). We recommend using a traceable and insured delivery method.

In the unlikely event that your item arrives faulty or develops a fault under the manufacturer's warranty, please complete our online returns form. If the item is deemed faulty, we will arrange for a replacement to be sent to you as soon as possible. Our liability for a faulty return is strictly limited to a replacement product only.

All items we sell come with a 12-month manufacturer's warranty from the date of purchase.

A programmer or timeswitch allows you to set specific times for your heating to turn on and off. A thermostat, on the other hand, reads the temperature of the room and turns the heating on and off to maintain the desired temperature you have set.

Smart heating controls, such as internet thermostats, allow you to control your heating remotely via a smartphone, tablet, or computer. They can offer greater control and potential energy savings by learning your habits and allowing you to adjust your heating from anywhere.

Yes, we stock a comprehensive range of programmers, timeswitches, and thermostats for various boiler and heating systems, including single-channel, twin-channel, digital, and mechanical programmers from leading brands.