There are two types of returns:
1) Faulty / Under warranty returns
In the unlikely event your item arrives faulty or goes faulty under the manufactures warranty, please comple our online form. You will need a full description of the fault and some details from the original Invoice. If your item is deemed by us to be faulty, we will arrange for your item to be swapped as soon as possible. We have the ability to despatch a replacement before the return of the faulty unit (you will be given the option during the returns process). We will require the faulty unit to be retuned to us. It is the customer’s responsibility to collect and retain proof of postage and the tracking number of the return, and supply them to us on request. Failure to do so will result in an exchange not being possible or the customer being charged for the second unit. Our liability for a faulty return is strictly limited to a replacement product only. We are unable to provide any consequential compenstation in the event of a faulty product.
2) Non-faulty returns.
If you wish to return your order for a refund, you may do so by returning your item, unfitted and in resalable condition (including all original, intact packaging), within 20 days of the invoice date, to us. Please enclose a copy of your invoice. You will be refunded the price of the item(s) only. Delivery charges will not be refunded. The value of any free gifts not returned will be deducted from the total amount refunded. You will not be refunded any of the cost of returning the item(s) to us. We take no responsibility for items that fail to arrive back to us, or arrive damaged in transit. Therefore we strongly recommend you make sure that when returning item(s) to us they are sent using a traceable & fully insured method. If an item is returned to us in poor condition, we reserve the right to refuse a refund, and charge a postage and packing fee for the item to be returned to the customer. Refunds are made by the original payment method within 5 working days of receipt.
Our return policy does not affect your statutory rights.
For simplicity exchanges are now delt with as a seperate order and a non-faulty return.
Heating Controls Online is rated 4.90 stars by Reviews.co.uk based on 2954 merchant reviews