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Express delivery for Tuesday Available Until 4pm Monday
UK Mainland Only,
3pm cut-off for Highlands and Islands


 

Express delivery for Tuesday Available Until 4pm Monday
UK Mainland Only,
3pm cut-off for Highlands and Islands


Returns

Returns

There are two types of returns:

1) Faulty / Under warranty returns
In the unlikely event your item arrives faulty or goes faulty under the manufactures warranty, please comple our online form. You will need a full description of the fault and some details from the original Invoice. If your item is deemed by us to be faulty, we will arrange for your item to be swapped as soon as possible. We have the ability to despatch a replacement before the return of the faulty unit (you will be given the option during the returns process). We will require the faulty unit to be retuned to us. It is the customer’s responsibility to collect and retain proof of postage and the tracking number of the return, and supply them to us on request. Failure to do so will result in an exchange not being possible or the customer being charged for the second unit. Our liability for a faulty return is strictly limited to a replacement product only. We are unable to provide any consequential compenstation in the event of a faulty product.

2) Non-faulty returns.
If you wish to return your order for a refund, you may do so by returning your item, unfitted and in resalable condition (including all original, intact packaging), within 20 days of the invoice date, to us. Please enclose a copy of your invoice. You will be refunded the price of the item(s) only. Delivery charges will not be refunded. The value of any free gifts not returned will be deducted from the total amount refunded. You will not be refunded any of the cost of returning the item(s) to us. We take no responsibility for items that fail to arrive back to us, or arrive damaged in transit. Therefore we strongly recommend you make sure that when returning item(s) to us they are sent using a traceable & fully insured method. If an item is returned to us in poor condition, we reserve the right to refuse a refund, and charge a postage and packing fee for the item to be returned to the customer. Refunds are made by the original payment method within 5 working days of receipt.

Our return policy does not affect your statutory rights.

Exchanges
For simplicity exchanges are now delt with as a seperate order and a non-faulty return.

payment

Heating Controls Online is rated 4.90 stars by Reviews.co.uk based on 2217 merchant reviews

4.90 / 5 Rating
2217 Reviews
Very pleased quick response and delivery
I ordered four TRV's and required a next day delivery, which I paid for and had qualified to get. They should have been delivered before 6.30pm next day. I had hoped not to be the last delivery of the day but waited patiently. The tracking system said it was on board, so I waited at the job hoping it was just late. It did not turn up till the day after that and It was only luck that someone was in to receive them. I reported the incident to you and was told I would be refunded "the difference" (Which has not happened yet). I am disgusted that I paid for a delivery service that I did not get I.E. "Next day service" and have to pay at all for it. To be offered "The difference" is an insult and unjust. Don't advertise "Next day service" if you can't deliver it. I appreciate this is contracted out. I hope they are suitably dealt with, but as it is you who has been paid, you get the complaint. The products (TRV's) are fine and I have no complaint with them at all. Shame about the delivery service.
Great service, fast delivery (to Ireland!) and keen prices.