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Express delivery for Friday Available Until 4pm Today
UK Mainland Only,
3pm cut-off for Highlands and Islands
12 noon for Europe


 

Express delivery for Friday Available Until 4pm Today
UK Mainland Only,
3pm cut-off for Highlands and Islands
12 noon for Europe


Returns

Returns

There are two types of returns:

1) Faulty / Under warranty returns
In the unlikely event your item arrives faulty or goes faulty under the manufactures warranty, please comple our online form. You will need a full description of the fault and some details from the original Invoice. If your item is deemed by us to be faulty, we will arrange for your item to be swapped as soon as possible. We have the ability to despatch a replacement before the return of the faulty unit (you will be given the option during the returns process). We will require the faulty unit to be retuned to us. It is the customer’s responsibility to collect and retain proof of postage and the tracking number of the return, and supply them to us on request. Failure to do so will result in an exchange not being possible or the customer being charged for the second unit. Our liability for a faulty return is strictly limited to a replacement product only. We are unable to provide any consequential compenstation in the event of a faulty product.

2) Non-faulty returns.
If you wish to return your order for a refund, you may do so by returning your item, unfitted and in resalable condition (including all original, intact packaging), within 20 days of the invoice date, to us. Please enclose a copy of your invoice. You will be refunded the price of the item(s) only. Delivery charges will not be refunded. The value of any free gifts not returned will be deducted from the total amount refunded. You will not be refunded any of the cost of returning the item(s) to us. We take no responsibility for items that fail to arrive back to us, or arrive damaged in transit. Therefore we strongly recommend you make sure that when returning item(s) to us they are sent using a traceable & fully insured method. If an item is returned to us in poor condition, we reserve the right to refuse a refund, and charge a postage and packing fee for the item to be returned to the customer. Refunds are made by the original payment method within 5 working days of receipt.

Our return policy does not affect your statutory rights.

Exchanges
For simplicity exchanges are now delt with as a seperate order and a non-faulty return.

payment

Heating Controls Online is rated 4.90 stars by Reviews.co.uk based on 2484 merchant reviews

4.90 / 5 Rating
2484 Reviews
It was easy to find the part I required on the web site and it was delivered promptly after the order was placed. The service was excellent.
Very good service, fast delivery.
Bought an actuator and it was delivered as stated on time. Unit went faulty and was returned with no issues and another replacement sent out. I cannot praise Heating Controls Online enough, for their service, and would recommend anyone to do business with them without a second thought.